bdbjay Privacy Policy

When you register an account on bdbjay, make a deposit or withdrawal, place a bet, play a casino game, or interact with our customer support team, we collect certain categories of personal information. The specific data we collect depends on the nature of your interaction with the platform. We do not collect more data than we need to deliver our services safely and in compliance with applicable law.

1.1 Registration and Identity Data

When you create a bdbjay account, we collect: your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open your account and to fulfil our Know Your Customer (KYC) obligations. You may also be asked to provide a copy of your National ID Card (NID), passport, or driving licence, together with proof of your residential address, as part of the identity verification process.

1.2 Financial Data

To process your deposits and withdrawals, bdbjay collects payment-related information. This includes your bKash, Nagad, Rocket, or Upay mobile wallet number, or the partial card number, expiry date, and billing name associated with your Visa or Mastercard. We do not store full card numbers or CVV codes on our servers. Payment processing is handled by certified third-party payment processors who are bound by strict data protection obligations.

1.3 Transactional and Betting Data

We maintain a full record of all transactions made through your bdbjay account, including deposits, withdrawals, bets placed, games played, bonus activity, and account balance movements. This data is retained to provide you with an accurate account history, to resolve disputes, and to comply with our legal and regulatory obligations.

1.4 Technical and Device Data

When you access bdbjay, our systems automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device type, screen resolution, time zone setting, and the pages you visit on the platform together with the time and duration of each visit. This data helps us maintain platform security, detect fraud, and improve your user experience.

1.5 Communications Data

If you contact our support team via live chat or email, we retain a record of that communication, including the content of your messages and any attachments you provide. This record is used to resolve your enquiry, to train our support team, and to maintain an audit trail of support interactions.

bdbjay uses the personal data we collect for specific, defined purposes. We do not process your data for any purpose that is incompatible with the reason it was originally collected. The following is a comprehensive description of how your data is used across the bdbjay platform.

• Account Management: To create, maintain, and administer your bdbjay player account, including processing your registration, verifying your identity, managing your preferences, and enabling account recovery.
• Transaction Processing: To process all deposits, withdrawals, bonus credits, and refunds relating to your bdbjay account. Your payment data is used solely to execute the specific transaction you have initiated.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and any other legal or regulatory obligation. This may include sharing data with law enforcement or regulatory bodies upon receipt of a valid legal request.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised access, bonus abuse, multiple account registration, and other prohibited conduct. Your technical and transactional data plays a central role in our fraud detection systems.
• Customer Support: To respond to your enquiries, resolve complaints, settle bet disputes, and provide you with assistance through our English-language support channels.
• Platform Improvement: To analyse anonymised usage data in order to improve the performance, reliability, and user experience of the bdbjay platform. No individually identifiable data is used for this purpose.
• Responsible Gaming: To monitor betting and gaming behaviour patterns that may indicate problem gambling, and to apply responsible gaming tools (such as deposit limits, session reminders, and self-exclusion) where appropriate or where requested by the player.
• Marketing Communications: To send you promotional offers, bonus notifications, and event updates relevant to bdbjay services — but only where you have given explicit consent to receive such communications. You may withdraw marketing consent at any time via your account settings or by contacting our support team.

Every instance of personal data processing carried out by bdbjay is founded on one or more recognised legal bases. We do not process your personal data arbitrarily or without documented justification. The primary legal bases on which bdbjay relies are as follows:

• Contractual Necessity: Processing your identity data, payment data, and transactional data is necessary to fulfil the contract between you and bdbjay — specifically, to provide you with the betting, gaming, and payment services you have registered for.
• Legal Obligation: Certain data processing activities — in particular KYC identity verification, AML transaction monitoring, and record-keeping — are required by applicable law. bdbjay must carry out this processing to remain in compliance with its legal obligations, regardless of player consent.
• Legitimate Interests: bdbjay processes technical and device data for fraud prevention, platform security, and anonymised analytics on the basis of its legitimate interests as an online gaming operator. These interests are carefully balanced against your privacy rights, and we do not override your interests where doing so would be disproportionate.
• Consent: Where bdbjay processes your data for marketing communications or for non-essential cookies, we do so only on the basis of your explicit, freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, withdrawal of that consent will not affect your ability to use the core bdbjay platform. Withdrawing marketing consent, for example, will simply mean you no longer receive promotional emails or notifications from us.

bdbjay does not sell your personal data to any third party. We share your data only with a limited set of trusted service providers and in specific legal circumstances as described below. All third parties with whom we share data are required to process it in accordance with strict data protection standards and solely for the purposes outlined in their service agreements with bdbjay.

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant financial and identity data with our certified payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card processing gateway for Visa and Mastercard transactions. These partners receive only the data strictly necessary to execute the requested transaction.

4.2 Game Providers

Some personal and technical data (such as your account identifier, session token, and wager amounts) may be shared with third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to enable you to access their game titles through the bdbjay platform. These providers are contractually prohibited from using your data for any purpose other than delivering the game experience.

4.3 Identity Verification Services

As part of the KYC process, identity data and documentary evidence (such as NID scans or passport copies) may be shared with a certified identity verification service provider. This provider verifies the authenticity of documents and confirms your identity on our behalf.

4.4 Legal and Regulatory Disclosure

bdbjay may disclose personal data to law enforcement agencies, government authorities, or regulatory bodies where required to do so by law, court order, or valid legal process. We will always seek to limit the scope of any such disclosure to the minimum data necessary to satisfy the legal requirement.

bdbjay uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, and collect anonymised analytics data. A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to recognise your device on subsequent visits and to remember certain preferences.

bdbjay does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the bdbjay platform.

bdbjay retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it under applicable law. The following general retention periods apply:

• Active Account Data: Your registration details, betting history, and transactional records are retained for the full duration of your active account relationship with bdbjay, plus a period of five years after account closure to satisfy legal and regulatory record-keeping requirements.
• KYC and Identity Documents: Identity verification documents (NID copies, passport scans, proof of address) are retained for a minimum of five years following the date of submission, in accordance with AML compliance obligations.
• Financial Transaction Records: All deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Support Communications: Live chat and email correspondence with our support team is retained for two years from the date of the last interaction, unless the communication relates to an ongoing legal matter.
• Technical and Device Data: Log data (including IP addresses and session records) is retained for 12 months from the date of collection and then deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with a specific individual. Anonymised and aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account and personal data, bdbjay will process your request promptly, subject to any overriding legal obligation to retain specific data for the retention periods noted above. You will be notified in writing of any data that must be retained and the reason for its retention.

As a player on the bdbjay platform, you hold the following rights in relation to your personal data. bdbjay is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our data support team at [email protected] with the subject line "Data Rights Request".

• Right of Access: You have the right to request a copy of all personal data that bdbjay holds about you. We will provide this in a clear, readable format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain personal details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. Note that this right is subject to overriding legal retention obligations.
• Right to Restriction: You have the right to request that bdbjay restricts the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to bdbjay in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where bdbjay relies on legitimate interests as its legal basis, and where your individual circumstances justify an objection. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

bdbjay takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or app and bdbjay's servers is encrypted using industry-standard 256-bit SSL/TLS technology. This ensures that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data stored on bdbjay's servers — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data.
• Access Controls: Access to personal data within bdbjay's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific job function, and all access is logged and audited.
• Two-Factor Authentication: bdbjay strongly recommends enabling two-factor authentication (2FA) on your player account. 2FA requires a second verification step in addition to your password, significantly reducing the risk of unauthorised account access.
• Regular Security Audits: bdbjay's platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, bdbjay will notify affected players promptly and take all necessary remedial steps to contain the incident and prevent recurrence.

The bdbjay platform integrates with a number of third-party service providers in order to deliver a complete betting and gaming experience. Each of these providers operates under their own privacy policy and is independently responsible for the personal data they process in connection with their service. bdbjay enters into formal data processing agreements with all third-party providers to ensure an adequate standard of data protection.

Game Providers: bdbjay hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited session and wagering data is exchanged with the provider's servers to run the game. Game providers' own privacy policies govern their independent data handling practices.

Payment Service Providers: Transaction data is processed by the operators of the payment methods available on bdbjay — including bKash, Nagad, Rocket, Upay, and our card processing gateway. Each of these providers is independently regulated and maintains its own data protection practices. bdbjay shares only the minimum payment data necessary to process your specific transaction.

Identity Verification: bdbjay uses a certified third-party KYC service provider to verify the identity documents you submit during the account verification process. This provider processes your identity data solely for the purpose of verification and is contractually prohibited from using it for any other purpose.

Analytics Services: bdbjay may use anonymised, aggregated analytics tools to understand platform usage patterns. No personally identifiable information is shared with analytics providers. All data shared for analytics purposes is stripped of any identifier that could link it back to an individual player.

bdbjay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make a material change to this Privacy Policy, we will notify registered players by email to the address associated with their bdbjay account, and we will update the "Last Updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the bdbjay platform following notification of a material change constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any change to this Privacy Policy, you should stop using the platform and contact our support team to request account closure.

How to Contact Us About Privacy: If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdbjay holds about you, please contact our data support team using the details below. All privacy-related enquiries will be handled confidentially and responded to in English within the timeframes set out in Section 7 of this Privacy Policy.

• Email: [email protected] — please include "Privacy Enquiry" in the subject line of your message so our team can route it to the appropriate person promptly.
• Live Chat: English-language live chat support is available 24 hours a day, 7 days a week, directly through the bdbjay platform. Live chat is the fastest way to raise a privacy concern that requires immediate attention.
• Response Time: bdbjay aims to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 14 calendar days of the date of receipt.

This Privacy Policy was last revised on 1 January 2026 and is effective from that date. The most current version of this Privacy Policy is always available at bdbjay.net/privacy-policy. Previous versions of this policy are available upon request by contacting our support team.