Responsible Gaming
at bdbjay — Play with Purpose

bdbjay was built for players in Bangladesh who want an exciting, world-class online betting and casino experience. We take that responsibility seriously. Gambling is, by its nature, a form of entertainment that carries financial risk — and we believe it should only ever be approached as entertainment, not as a source of income or a way to resolve financial difficulties.

Our responsible gaming programme is built on three principles: prevention, protection, and support. Prevention means giving every player the tools to stay within their personal limits before a problem arises. Protection means identifying and intervening when behavioural patterns suggest a player may be at risk. Support means connecting players who need help with professional resources and trained human assistance.

Every bdbjay employee who interacts with players — from our customer support team to our compliance staff — receives training on recognising the signs of problem gambling and on how to direct players to the appropriate help. Our platform systems are designed to flag unusual account behaviour and to prompt players with helpful reminders rather than encourage unchecked play.

We also work to ensure that all marketing and promotional activity on bdbjay is conducted responsibly. We do not target individuals who have self-excluded or activated time-out features with bonus offers, and we do not use misleading language that overstates the chances of winning. bdbjay's promotional materials are designed to entertain, not to exploit.

The bdbjay platform is strictly for adults aged 18 years and above. We do not permit minors to register, deposit, or participate in any form of gambling or sports betting on the platform. This is not merely a legal formality — it is a firm ethical commitment. Research consistently shows that exposure to gambling at a young age significantly increases the risk of developing problem gambling behaviours in adulthood.

Identity Verification: All new bdbjay accounts are subject to a Know Your Customer (KYC) verification process that requires confirmation of date of birth and government-issued identity documentation such as a Bangladesh National ID Card (NID), passport, or driving licence. No account will be permitted to deposit or withdraw funds until age verification is complete.

Suspicious Activity Monitoring: Our compliance team monitors accounts for activity that may suggest underage access — for example, unusual playing patterns, inconsistent profile details, or payment methods associated with third parties. Accounts flagged for potential underage use will be suspended pending investigation and will not be permitted to place bets or access funds until identity is confirmed.

Protecting Young People in Your Household: If you share a device or computer with individuals under the age of 18, we strongly recommend using parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, and built-in browser parental controls can restrict access to online gambling platforms at the device level. Always log out of your bdbjay account when you are not actively using it.

Problem gambling develops gradually and can be difficult to recognise from the inside. Many people who develop a gambling problem do not realise it until significant harm has already occurred — to their finances, their relationships, or their mental health. bdbjay encourages all players to regularly reflect on their gambling behaviour and to be honest with themselves about whether gambling remains a controlled form of entertainment.

The following questions are adapted from internationally recognised gambling assessment tools. If you find yourself answering "yes" to several of these questions, it may be time to use one of bdbjay's player protection tools or to seek professional support.

Answering "yes" to two or more of the questions above does not mean you have a serious problem — but it does suggest that it is worth pausing to reflect. Consider setting tighter limits on your bdbjay account, activating a time-out, or speaking confidentially with our support team. If you answered "yes" to four or more, we strongly encourage you to activate self-exclusion and reach out to a professional support organisation.

bdbjay provides a comprehensive suite of player protection tools that are available to every registered account at no charge. These tools are designed to give you direct, real-time control over how you engage with the platform. You do not need to contact support to access most of these features — they are available directly within your account settings area.

Self-exclusion is bdbjay's most powerful responsible gaming tool. It is designed for players who have reached the conclusion that they need to stop gambling entirely for an extended period — whether to address a developing problem, to take a planned long break, or as a permanent exit from online gambling. bdbjay treats every self-exclusion request with the highest priority and processes them immediately.

How Self-Exclusion Works at bdbjay:

• You may request self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. There is no maximum — you may choose permanent exclusion at any time.
• Once your self-exclusion is confirmed, your account is immediately locked. You will not be able to log in, deposit, bet, or access any game on the platform.
• Any open bets at the time of exclusion will be settled according to the normal rules. Your remaining account balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• All marketing communications from bdbjay will be stopped immediately upon self-exclusion. You will not receive promotional emails, SMS messages, or push notifications during your exclusion period.
• Self-exclusion cannot be reversed during the chosen period. If you contact bdbjay requesting early reinstatement, we will decline. This is a deliberate feature, not a limitation — it protects you from acting on impulse during a vulnerable moment.
• At the end of a fixed-period self-exclusion (e.g., 6 months or 1 year), your account will not be automatically reopened. You must contact our support team and undergo a reinstatement assessment before access is restored. This includes a 7-day reflection period before reinstatement is confirmed.

How to Request Self-Exclusion: You can initiate self-exclusion in three ways: (1) through your Account Settings > Responsible Gaming dashboard; (2) by contacting our live chat support team directly; or (3) by emailing [email protected] with the subject line "Self-Exclusion Request" and specifying the duration you require. All three methods are available 24 hours a day, 7 days a week.

Setting deposit and spending limits is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. bdbjay encourages all players — not just those who feel they have a problem — to use these tools as a standard part of managing their account responsibly. Treating your gambling budget the same way you treat any other discretionary expense is a healthy financial habit.

Deposit Limits — How They Work:

• Daily Limit: The maximum total amount you can deposit into your bdbjay account within any rolling 24-hour period. Example: setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 in any single day, regardless of withdrawals made.
• Weekly Limit: The maximum total amount you can deposit within any rolling 7-day period. Useful for players who prefer to manage a weekly entertainment budget rather than a daily one.
• Monthly Limit: The maximum total amount you can deposit within any rolling 30-day period. Suitable for players who receive monthly income and want to align their gambling budget with their pay cycle.
• Reducing a Limit: Any reduction to an existing limit takes effect immediately and cannot be reversed for 24 hours. This prevents a player from lowering a limit and then immediately raising it in the same session.
• Increasing a Limit: Any request to increase an existing limit is subject to a mandatory 24-hour cooling-off period before it takes effect. You will receive a confirmation email when the increase is requested and a second email when it comes into force.

Loss Limits: In addition to deposit limits, bdbjay offers loss limits that cap the total amount you can lose within a given period. A loss limit of ৳5,000 per week, for example, means that once your net losses for the week reach ৳5,000, all further betting is suspended until the weekly period resets. Loss limits apply regardless of how many deposits you make during the period.

Sometimes the best decision is simply to step away. Whether you have had a frustrating losing run, you feel your gambling has been taking up too much of your time and attention, or you simply want a planned break, bdbjay's time-out feature provides a clean, immediate pause on your account without permanently closing it.

Available Time-Out Periods:

• 24 Hours: A short overnight break. Useful after a late-night session or when you feel you are making decisions driven by frustration rather than sound judgement.
• 7 Days: A one-week break. Suitable for players who notice they have been logging in daily and want to reset the habit.
• 30 Days: A full calendar month's break. Recommended for players who have exceeded their limits multiple times in a short period or who feel gambling is beginning to affect their daily routine.
• Custom Duration: You may also specify a custom time-out period of up to 42 days by contacting our support team directly. For breaks longer than 42 days, we recommend using the self-exclusion feature instead.

What Happens During a Time-Out: Your bdbjay account remains open in the background, and your balance is preserved intact. However, you will not be able to log in, place bets, play games, or make deposits for the full duration of the time-out. Any active promotional bonuses are paused and will resume when the time-out expires. Time-out periods cannot be shortened once activated — a deliberate safeguard to prevent impulsive reversal.

Returning After a Time-Out: When your time-out period expires, your account access is automatically restored. You will receive an email notification informing you that access has been reinstated. bdbjay recommends reviewing your deposit and loss limits before resuming play after a time-out to ensure your settings still reflect a level of play you are comfortable with.

If you feel that gambling is causing harm to you or someone you care about, please do not wait. Reaching out early — before a problem becomes severe — gives you the best chance of resolving it quickly and with minimal long-term impact. bdbjay's support team is available around the clock and is trained to respond to responsible gaming concerns with empathy, confidentiality, and practical action.

How to Contact bdbjay for Responsible Gaming Support:

• Live Chat: The fastest way to reach our team. Available 24 hours a day, 7 days a week, directly through the bdbjay platform. Type "Responsible Gaming" at the start of your message and you will be connected to a trained member of our player welfare team.
• Email: Send your concern to [email protected] with the subject line "Responsible Gaming" or "Self-Exclusion Request". We aim to acknowledge all responsible gaming emails within 2 hours and to provide a full response within 24 hours.
• Response Commitment: Responsible gaming requests — including time-out activations, limit reductions, and self-exclusion requests — are treated as the highest priority. They are processed before general support queries and are never subject to delays due to high support volumes.

If You Are in Crisis: If gambling has led to a financial, mental health, or personal safety crisis, please prioritise your immediate wellbeing above all else. Speak to a trusted family member or friend, contact a mental health helpline, or visit your nearest healthcare provider. Our support team can also help connect you with appropriate local resources if you reach out to us directly.

Support for Friends and Family: If you are concerned about the gambling behaviour of someone close to you — a family member, partner, or friend in Bangladesh — our support team can provide guidance on how to approach the conversation constructively and what options are available to help them. We handle all such enquiries with complete confidentiality.

Remember: gambling should always be an enjoyable form of entertainment. The moment it stops being fun and starts causing stress, financial strain, or relationship difficulties, it is time to use the tools available to you or to step away entirely. bdbjay is here to help you do exactly that — safely, quickly, and without judgement.